nara Privacy Policy

This page describes what we collect when you use nara and how we keep that data protected. We at nara collect personal information to verify your identity, process your deposits and withdrawals, settle your bets, and comply with anti-money-laundering regulations. Our commitment is to handle your data transparently and securely, using industry-standard encryption and access controls.

When you register on nara, you provide your email, password, and mobile phone number. Before your first withdrawal, we require identity verification (government ID) and address proof (utility bill or bank statement). We also collect betting history, payment transaction records, and device information to detect fraud and ensure account security. We do not sell your data to third parties; we share it only with payment processors and regulatory authorities as required by law.

Our privacy practices comply with data protection standards applicable in our operating jurisdictions. You have the right to access, correct, or request deletion of your personal data. Contact our support team to exercise these rights. We update this policy periodically; continued use of nara after changes indicates your acceptance of the updated policy.

What Data We Collect on nara

We collect data in several categories. First, we collect account information: your email address, password hash, full name, date of birth, national ID number, phone number, and residential address. Second, we collect payment information: your bank account details (for BNI, e-wallet, mobile banking, local payment transfers), e-wallet account identifiers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history including deposit and withdrawal amounts and timestamps.

Third, we collect betting and gaming data: your wagers across all markets (football, esports, live-dealer tables, slots), match results, settlement outcomes, and account balance history. Fourth, we collect device and access information: your IP address, device type, operating system, browser type, and login timestamps. This helps us detect unauthorised access and prevent fraud. Fifth, we collect verification documents: scans of your national ID, passport, or driving licence, and address proofs such as utility bills or bank statements.

We do not collect sensitive data such as biometric information, health records, or financial credit scores. We do not track your browsing outside nara. We do not use cookies to identify you across other websites; our cookies are limited to session management and user preference storage on nara itself.

How We Use Your Data on nara

We use your data for several purposes. First, we verify your identity and prevent fraud. We cross-reference your ID number against government databases and check for duplicate accounts or suspicious patterns. Second, we process your deposits and withdrawals. We share your bank account details with payment processors (mobile banking, local payment, online payment, e-wallet) and e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to complete transactions.

Third, we settle your bets. We record match results, calculate payouts, and credit or debit your account based on official league outcomes. Fourth, we comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We retain your verification documents and transaction history for seven years to satisfy regulatory audits. Fifth, we communicate with you. We send account notifications, promotional offers, and support responses to your registered email and phone number.

Sixth, we improve our platform. We analyse aggregate betting patterns, user engagement, and technical performance to enhance nara's features and reliability. This analysis is performed on anonymised data; we do not link it back to individual users. Seventh, we enforce our terms. We investigate account violations, dispute claims, and suspected fraud using your account data and betting history.

Identity verification

We verify your ID and address before first withdrawal to comply with KYC regulations and prevent fraud.

Payment processing

We share your bank and e-wallet details with payment processors only to complete deposits and withdrawals.

Bet settlement

We record your wagers and match outcomes to calculate payouts and credit your account accurately.

Regulatory compliance

We retain your data for seven years to satisfy AML audits and regulatory investigations.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to provide our services or comply with law. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your account details and transaction amounts to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only for payment processing.

We may share your data with regulatory authorities, law enforcement, or government agencies if required by law or court order. We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your betting history or account balance with third parties for any commercial purpose.

Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries with different data protection laws. By using nara, you consent to this transfer. We apply the same security standards to data stored anywhere; encryption and access controls are consistent across all locations.

We at nara treat your data as a trust. We encrypt it, limit access, and share it only with processors and authorities as required by law.

Data Security and Encryption on nara

We protect your data using industry-standard encryption and security practices. Your password is hashed using a strong algorithm; we do not store your plain-text password. Your account login uses HTTPS encryption; data in transit between your device and our servers is encrypted. Your stored data (account information, payment details, betting history) is encrypted at rest using AES-256 encryption.

We limit access to your data to authorised nara staff who need it to perform their roles. We use role-based access control; customer support staff cannot access payment details, and finance staff cannot access betting history. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain a security incident response plan; if we detect a breach, we notify affected users and regulatory authorities within the timeframe required by law.

We recommend enabling two-factor authentication (2FA) on your nara account. Once enabled, every login requires both your password and a one-time code sent to your registered phone number. This adds an extra layer of security even if your password is compromised. You can enable 2FA in your account settings.

Your Rights and Data Access on nara

You have the right to access your personal data. Contact our support team with a request to download your account information, including your profile, verification documents, betting history, and transaction records. We will provide this data in a portable format within 14 business days.

You have the right to correct inaccurate data. If your name, address, or other account information is incorrect, update it in your account settings or contact support. We will correct the data and notify you of the change.

You have the right to request deletion of your data. Contact our support team to request account closure and data deletion. We will close your account and delete your personal data, except for information we are required to retain by law (typically seven years for AML compliance). After deletion, you cannot recover your account or betting history.

Cookies and Tracking on nara

We use cookies to manage your session and store your preferences on nara. Session cookies expire when you close your browser; they allow us to keep you logged in while you use the platform. Preference cookies store your language choice, theme preference, and other settings; these persist across sessions.

We do not use cookies to track you across other websites. We do not share cookie data with advertisers or third parties. You can disable cookies in your browser settings; however, this may limit nara's functionality (e.g., you may be logged out frequently).

Contact Us About Your Data

If you have questions about our privacy practices, wish to access or delete your data, or believe we have mishandled your information, contact our support team. We respond to privacy inquiries within 14 business days. Our commitment to data protection remains constant across all our markets—football (Liga 1, Piala AFF, Champions League), esports (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables, and slots. Your trust is essential to nara's integrity.